Terms and Conditions

Dog Bless You is a wholesale only supplier to Pet Industry Retailers.

If you are not an Australian or New Zealand registered business please refer to Stockists for your nearest retailer.

Orders

It is the customers responsibility to ensure that all orders are placed correctly.

Dog Bless You will not accept liability for incorrect product selections.

Orders will be processed within 24 hours of placement and are generally dispatched within 48 hours.

Orders received over the weekend or on public holidays will not be dispatched until the next business day.

If there is a problem processing your order, or if any delays are expected, you will be notified within 48 hours.

Stock availability & Backorders

While every effort will be made to ensure all products are fully available, occasionally due to delayed shipments or out of stocks there may be products we are unable to supply.

Dog Bless You do not place items on Backorder.

If a product is out of stock at the time of your order, you will need to re-order at a later date.

Freight

Once we receive the order it will be picked and packed and you will be notified of any items that are not available.

Dog Bless You use Hunter Express as our preferred Carrier, however occasionally we may use Australia Post.

Postage Costs (including GST)

ACT $14.50 (Post Codes 0200-0299; 2600-2619; 2900-2920)

NSW $14.50 (Post Codes 1000-2599; 2620-2899; 2921-2999)

NT $20.00 (Post Codes 0800-0999)

QLD $14.50 (Post Codes 4000-4999; 9000-9999)

SA $15.50 (Post Codes 5000-5999)

TAS $20.00 (Post Codes 7000-7999)

VIC $14.50 (Post Codes 3000-3999; 8000-8999)

WA $15.50 (Post Codes 6000-6999)

Postage on New Zealand Orders

Once your order is picked & packed, you will be notified if any items are not available plus the cost of the freight charges.

If you approve the freight charges they will be added to the invoice and a final copy sent back to you for payment.

Payment Terms

All prices are in AUD (Australian Dollars)

* Note that GST does not apply to New Zealand businesses

First orders require up front payment.

Stock will not be dispatched until payment has been cleared.

Payment can be made by the following methods:

Credit Card online

Credit Card by phone (AUST 1800 040 740 NZ 0061 733518720)

Direct Deposit (Dog Bless You BSB 034-002 ACC 87-8074)

Paypal

Cheque

(If you are a new customer and are paying by Direct Debit or Cheque, cleared funds are required prior to dispatch of goods)

If you would like to enquire about a trading terms account, please contact us and ask for an Account Application Form.

On receipt of completed and approved account application forms, customers may be placed on a 14 or 30 day trading terms account.

Product Returns

Dog Bless You will take every care to ensure your products are packaged securely at time of dispatch.

Dog Bless You offer a 14 day product exchange service providing the goods are returned in a saleable condition, unused and in the original packaging.

The purchaser is required to pay all shipping costs incurred in returning the items to Dog Bless You except in the instance where the items have arrived faulty or in an unsatisfactory condition or you have received an incorrect item.

We do not generally refund or exchange if you change your mind or simply made the wrong selection.

To arrange for the return of an item, please contact us on 1800 040 740 or at sales@dogblessyou.com.au within 14 days.

Privacy

Your privacy is important to us.

Any information supplied to Dog Bless You will not be passed to outside parties, with the exception of your address for delivery purposes or unless required to do so by law.

Trademarks & Copyrights

Unless otherwise notified, all pictures and information within this website are copyright and remain the property of Dog Bless You.